Westerly Wood
Venerated Member
- Joined
- Mar 21, 2007
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At this point, I am asking them for a full refund, then buying a used D55. There are a plethora of them out there.
Guessing that’s not a very good sign, since everyone & their brother seems to be looking for people to hire.Additionally, lets not forget that Guild recently laid some people off so they’re probably understaffed.
Guessing that’s not a very good sign, since everyone & their brother seems to be looking for people to
That's precisely my point, Ray. This would seem like a bad time to lay people off if you wanted to keep production humming along. Hiring replacement workers to step in is not easy, even in good times, given the training & oversight required to get new people up to speed and assure a quality product.finding people to work still seems hard to do .
Me too! I can't build them, but I can strum them to do Quality Assurance, and I can definitely dust them. They could pay me in guitars!finding people to work still seems hard to do . veryone is hiring but many don’t care to work . Don’t ask me how they do it .
If I lived close to Guild I’d beg for a job especially if they could pay me a livable wage . I’d be a guitar building fool !
lay offs make sense if sales are slack and it also seems company’s would rather over work the few then pay the many .
Sometimes management causes more problems than workers. How many of us like to be micromanaged by someone who constantly suggest changes in the way we are doing a job? And that bosses' butter slid off their biscuit a good while ago.That's precisely my point, Ray. This would seem like a bad time to lay people off if you wanted to keep production humming along. Hiring replacement workers to step in is not easy, even in good times, given the training & oversight required to get new people up to speed and assure a quality product.
Conversely, letting people go who are already trained and getting the job done would seemingly indicate the existence of a problem that needs to be overcome - whether it be slow sales or otherwise.
Thank you. That provides some needed perspective. I was just about to call and nag, and now I think I'll wait another week before I do that.That's frustrating, but if it's any consolation, I hear Martin will have your guitar for much much longer for warranty repairs. I've heard upwards of a year on some forums.
Yes, this. I had to wait many months for the factory to perform a neck re-set under warranty. Granted, that was 10-11 years ago, but I know the situation is worse now.I hear Martin will have your guitar for much much longer for warranty repairs.
Suck it up. Wait 8 weeks between calls. Customer service and communications are not what they once were. Many companies have more work than they can staff so somebody has to wait. Your hope and opinion as to how long it should take may not be grounded in reality. Hindsight being 20/20 if the amount of time the guitar was out of your hands was important then it should have been discussed beforehand. Perhaps they would have given you a realistic schedule or told you not to ship the guitar for a few weeks.What would you do?
I thought this was only a problem in Florida -- good to know I'm not alone!Not directly comparable, because you have only one vendor for factory warranty work, but home repair is like that around here. You can find a list with 10 companies that could do the job. 3 of them can't be contacted by phone or don't respond to a voice message within 3 days. The remaining 7 will set up a time for an estimate but four of them won't show, didn't contact you before to let you know and don't really care whether it is rescheduled or not. The remaining three will have estimates but get kind of squirrely if you ask when they will start and when they would be done. If you do accept the soonest start date, which is still several weeks out, there will be no communication until the phone call that says "we'll be there tomorrow". So your dealings like Guild are pretty much what I have now been trained to expect from local home repair.