D-55 on its way to Guild for warranty service

[chazmo]

dwasifar, I'm sorry, I disagree. I think your tech is misleading you -- not that it matters; your bridge was not stained or painted to look like ebony. I just don't want people riled up here over something that's not the case. Rosewood just does that sometimes.

I just want to be clear about that. Having said that, you definitely *do* have reason to be returning the guitar based on the fact that the bridge is, in fact, the wrong material and that you have flaking lacquer on the neck.

 

[fronobulax]

dwasifar, I'm sorry, I disagree. I think your tech is misleading you -- not that it matters; your bridge was not stained or painted to look like ebony. I just don't want people riled up here over something that's not the case. Rosewood just does that sometimes.

I just want to be clear about that. Having said that, you definitely *do* have reason to be returning the guitar based on the fact that the bridge is, in fact, the wrong material and that you have flaking lacquer on the neck.

I am not following all of this as closely as I should but ebony in a uniform color is becoming rarer and rarer. Some manufacturers are using streaked ebony and presenting that as a feature in new builds and others are staining streaked ebony.

 

[dwasifar]

dwasifar, I'm sorry, I disagree. I think your tech is misleading you -- not that it matters; your bridge was not stained or painted to look like ebony. I just don't want people riled up here over something that's not the case. Rosewood just does that sometimes.

I just want to be clear about that. Having said that, you definitely *do* have reason to be returning the guitar based on the fact that the bridge is, in fact, the wrong material and that you have flaking lacquer on the neck.

I understand.

My tech initially said the same thing as you - "sometimes rosewood does that" - but changed his opinion once he actually saw the guitar. He's sharp and experienced, and his shop is a Guild-authorized service facility. So, based on his opinion, I do still suspect it may have been dyed.

But, as I've stated, I can't prove it, so there'd have been no point in confronting Guild with that allegation. We're keeping it friendly, and as long as they're going to fix it, there's no point in being inflammatory or accusatory to them; better to have Guild and myself working toward the same goal.

 

[chazmo]

dwasifar,

I'm objecting to this... From your first post: " . . . and apparently stained it dark. I noticed when the color started coming off on the bridge pins and saddle. . . . "

Your tech is wrong, or you misinterpreted him. Please do not continue to spread this as some sort of conspiratorial situation. Like I said, rosewood just does this. I was the one who pointed out that your bridge is rosewood not ebony -- which is the wrong wood. But there is no cover up here, man.

 

[dwasifar]

Your tech is wrong, or you misinterpreted him. Please do not continue to spread this as some sort of conspiratorial situation. Like I said, rosewood just does this. I was the one who pointed out that your bridge is rosewood not ebony -- which is the wrong wood. But there is no cover up here, man.

I see your point. Since I can't prove it, I'll edit the first post to remove that part if you like. However, you will then have to edit it out of your quote, or just remove this part of the conversation from the thread.

 

[dwasifar]

I see your point. Since I can't prove it, I'll edit the first post to remove that part if you like. However, you will then have to edit it out of your quote, or just remove this part of the conversation from the thread.

@chazmo, I see you thumbs-upped this, so I assume that was how you want to proceed. I've removed that allegation from the first post; if you want to remove references to it from these subsequent posts, you can now use your Super Moderator Powers to do so.

 

[chazmo]

Thanks, dwasifar. Let's just consider it resolved! And, by the way, good luck with the returned instrument. My guess is that they're just going to replace it. Keep us posted on any feedback you get from them.

 

[dwasifar]

Thanks, dwasifar. Let's just consider it resolved! And, by the way, good luck with the returned instrument. My guess is that they're just going to replace it. Keep us posted on any feedback you get from them.

The more I think about it, the more I'm hoping that's the resolution. Replacing a bridge feels like major surgery with all sorts of potential unforeseen complications.

 

[chazmo]

Yeah, that's my concern (for you) as well. It's not really major surgery if they've got the equipment to iron/steam the bridge off, but I guess we'll see.

 

[davismanLV]

That rosewood was stained in my opinion. So take THAT!!

 

[D30Man]

I see all points here - though I have never heard of RW doing that. Learn something new every day here on the forum. Either way, there were a lot of mistakes made by the plant here and hopefully they own up to them. I agree a replacement is the most likely course of action here. I look forward to seeing the outcome.

I love my F-55 and - and though I bought it as a scratch and dent - One is hard pressed to find any flaws with this beast.

 

[dwasifar]

Well, I find this deeply disturbing:



Apparently Guild did not specify a signature was required when generating the shipping label, and if this tracking is to be believed, it was just left unattended outside their building. They're not open yet this morning to call and make sure they got it, but you better believe I will be on the horn with them as soon as they open.

 

[davismanLV]

YIKES!! It's 8:20 here right now.... when do they open on a Tuesday??

 

[dwasifar]

YIKES!! It's 8:20 here right now.... when do they open on a Tuesday??

8:30am according to their phone system. Five minutes from now.

 

[davidbeinct]

I suspect fedex has some kind of agreement with Guild about a safe place to leave them. I doubt Guild is just having fedex leave guitars out in the open.

 

[dwasifar]

I suspect fedex has some kind of agreement with Guild about a safe place to leave them. I doubt Guild is just having fedex leave guitars out in the open.

One would hope. However, they are not picking up their phones, so I am unable to verify as yet.

 

[dwasifar]

One would hope. However, they are not picking up their phones, so I am unable to verify as yet.

They say they have it. According to them, one of their guys "picked it up on the side," and the FedEx status is in error. Whew.

They have not opened it to inspect it though.

 

[davidbeinct]

They say they have it. According to them, one of their guys "picked it up on the side," and the FedEx status is in error. Whew.

They have not opened it to inspect it though.

Glad it made it. Hope whatever way they go with honoring the warranty works out to your satisfaction.

 

[Rayk]

I know I’m coming in out of know where certainly don’t want to stir the pot . I looked at the original post picture of the bridge and pins and stains .

if I may make a observation from my perspective it’s clearly a rosewood bridge . There is very dark rosewoods around so no question there .

the area of the stains are seem topical but if it was wood stain I would think the stains would more present as you would want to the stain into the deeper areas so the coloring all match’s .

I wonder if it’s more a oil rub to treat the wood more to bring out the characteristics of the wood then actually stain it . The steins on the pins seem light but I don’t know .

I guess I’m just thinking out loud . Lol

either way hope it all gets fixed nice and polished and shiny and pretty and your very happy .

I’d love to here it .

 

[dwasifar]

An update: Guild has now had the guitar for four weeks and has done nothing yet beyond noting that they received it undamaged. It took more than a week just to get that acknowledgement out of them.

I am somewhat less than happy with this lack of progress.