D-55 on its way to Guild for warranty service

[GGJaguar]

Hurray! Now you get to have a NGD post for that new D-55!

 

[prairieschooner!]

Thinking they could do 2nd day shipping after all of this

 

[fronobulax]

Thinking they could do 2nd day shipping after all of this

Agreed, but if you look at the logistics of second day shipping a lot of it depends upon warehouses and their locations. This is a guitar in California being shipped to who knows where. So second day shipping might be problematic even if someone got on a plane with the guitar and a big budget for rental cars.

 

[West R Lee]

Hey, at this point, I'd just be ecstatic they are finally shipping a NEW D55. Monday shipping would be just fine by me. Pictures when she arrives please.

West

 

[5thumbs]

Fingers crossed....

 

[davismanLV]

And did you ever say where in the world you are??? Because that's critical right now. i'm sorry it took this long but if you're in a cold climate.... shipping is dangerous!! Did you say??

 

[davismanLV]

Don't worry... we're not trying to track you or stalk you.... just know about shipping NCL guitars during winter, okay??

 

[dwasifar]

And did you ever say where in the world you are??? Because that's critical right now. i'm sorry it took this long but if you're in a cold climate.... shipping is dangerous!! Did you say??

It is cold here now, and I brought that up to Chris, who gave me some pointers on how to acclimate the instrument and avoid finish crazing from thermal stress. But that was why I was trying to keep it out of being parked over a weekend.

 

[twocorgis]

One of the things that appalled me when I studied Corporations in law school was the ease with which an acquiring corporation could shed the obligations of a selling corporation. There's something to be said for continuity, in those rare occasions when it exists. I prefer Guilds to Martins, but I couldn't help but be impressed by how Martin handled things a dozen years ago when my stepmother sent in her then-forty-year-old D18 for work under warranty.

I've got to say that I was impressed the way Guild handled a warranty neck reset on my then 37 year old '73 D50 back in 2010. It took them ten months, and originally they didn't want to honor the warranty at all, but they ended up doing the right thing when all was said and done.

CMG doesn't seem to be nearly so inclined, if my admittedly small sample size in any indication. I think @Christopher Cozad has a story about this, and I believe @Zelja in Australia does as well. Both guitars were Orpheum 12 fret slope shoulders with marginal or bad factory neck sets that CMG deemed to be "within normal parameters". I think that CMG has been selling so many cheap Asian rim guitars that they don't know how to play in the boutique arena. As an example of that, Dana Bourgeois offered to perform a neck reset on my '97 Slope D-140 over a weekend visiting my aunt in Maine for free, even though I wasn't the original owner. I ended up not taking him up on that offer, and had my guy do it here, but that's the kind of service after the sale that a lot of boutique builders offer, and it seems like CMG needs to up their game a bit.

 

[geoguy]

Second-day shipping, with the guitar departing Oxnard on Monday, should arrive at any reasonable location in the US on Wednesday.

Congrats on arriving at a satisfactory resolution to this situation.

 

[West R Lee]

It is cold here now, and I brought that up to Chris, who gave me some pointers on how to acclimate the instrument and avoid finish crazing from thermal stress. But that was why I was trying to keep it out of being parked over a weekend.

Not sure what they told you about cold weather shipping, but I was pretty shocked when I bought my first Collings from Chicago Music Exchange and it was in the teens up there. They told me they ship till it hits single digits. They shipped and there was not a problem, but when she arrived here, I sat the box in the garage a while, then put the box in the house a while, then took the guitar case out of the box for several hours, then opened it about 12 hours later.........and that's not easy to do.

Just let it acclimate if it's cold where you live.

West

 

[dwasifar]

Not sure what they told you about cold weather shipping, but I was pretty shocked when I bought my first Collings from Chicago Music Exchange and it was in the teens up there. They told me they ship till it hits single digits. They shipped and there was not a problem, but when she arrived here, I sat the box in the garage a while, then put the box in the house a while, then took the guitar case out of the box for several hours, then opened it about 12 hours later.........and that's not easy to do.

Just let it acclimate if it's cold where you live.

West

Ah! That reminds me!

One of the reasons Chris recommended I take the replacement was that they have changed the nitrocellulose lacquer they used. They now use the same lacquer as Collings, and they say everyone in the production team likes it better.

 

[davismanLV]

But if it's cold.... oh lordy....

 

[JohnW63]

"they say everyone in the production team likes it better"

That makes me happy. 1) There is a production team still. 2) Guild changes the finish, 3) The production people like the change.

 

[wileypickett]

So long as you follow precautions, temps should be problem. All the major guitar makers ship throughout the year to every state in the Union.

 

[davismanLV]

So long as you follow precautions, temps should be problem. All the major guitar makers ship throughout the year to every state in the Union.

And although people rant and rave about Poly finishes.... Taylor and Breedlove ship all over all the time and guess what? No problems. Yet ANOTHER reason to abandon NCL. Ship any time, any where....

Glenn... did you mean to say temps "shouldn't" be??

 

[West R Lee]

Ah! That reminds me!

One of the reasons Chris recommended I take the replacement was that they have changed the nitrocellulose lacquer they used. They now use the same lacquer as Collings, and they say everyone in the production team likes it better.

Well that's interesting. I actually had no idea what nitro Collings uses, or that there were a variety of nitrocellulose lacquers for that matter. I do know that Collings applies it very, very thin. Like .004" I think.

West

 

[wileypickett]

And although people rant and rave about Poly finishes.... Taylor and Breedlove ship all over all the time and guess what? No problems. Yet ANOTHER reason to abandon NCL. Ship any time, any where....

Glenn... did you mean to say temps "shouldn't" be??

“Shouldn’t,” yes! Thanks for catching that!

 

[beecee]

Yeah they like it better but then they had to go out and buy a compressor and guns and all that bothersome stuff

 

[Boneman]

That’s great news!, a new replacement is the best outcome. While even though it’s a bummer you had to be without your D55 for 6 months, this pristine replacement will give you a lifetime of enjoyment and an interesting story behind it. Good on Guild for making it right. Can’t wait to hear the report on the new one after it arrives and see how it looks. Just be sure to let it acclimate before unpacking it. Congrats!