My Blem CV-1 Arrived - Trainwreck Neck

adorshki

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capnjuan said:
But I think the over-riding factor was that FMIC wanted to be off the warranty hook for the out-years obligation to repair or replace whatever they had in Tacoma no matter how it got there....The 'proof' is that if all the blems were as minor as the re-sellers say they were, then the blems could have been corrected by Guild itself at modest expense. The economic fact is that new, warranted guitars sell for more than unwarranted guitars so it should have been in Guild's interest to fix them. But, at some point Guild had to have asked itself 'suppose we fix them, are we willing to be on the warranty hook for them?' and that answer apparently came up no. So, whatever was on hand in Tacoma, regardless of why it was there, was stamped 'used' and dumped on the gray market. This would explain why otherwise perfectly fit Traditional and Contemporary models could be on the market without a warranty.
I'm pretty sure there would also have been the time pressure to simply get the instruments liquidated; taking the warranty question out of the equation would have simplified any deal whether they were worried about down-the-road claims or not.
capnjuan said:
The neckblock: Traditional dovetail joints are labor-intensive and require a fair amount of skill; a machined chunk of graphite ... I think you know where I'm going. I'm not a luthier or a mechanical engineer but I think in addition to getting a more reliable, repeatable neck joint, the block system would have minimized those nagging cracks that appear along the tail of the fingerboard running to the soundhole ... so, maybe the block system was to fix more than just neck-to-body problems.
2 additional points: as a "bolt-on" system theoretically it would have drastically lowered the cost of a neck reset, and that "spider" that attached to the top was supposed to have acoustic effect.
Just wantd to add a couple of things to your excellent re-"cap". :D
 

capnjuan

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Hi Al; of course this is all conjecture and one thing that never has been clear is at what point did FMIC decide to close Tacoma; the decision didn't happen the day before the announcement. FMIC's real customers aren't the end-users anyway, it's the dealers. Let's say that Al's Guitars had gotten fed up with handling the Contemporary line and Al's wasn't the only dealer who felt that way. If that was the case, then rehabilitating guitars when they couldn't sell the defect-free models (the true overstocks) wouldn't make much sense either.

Al: "Cheez Guild, I really hate these C models ... I can't give them away :evil: "
Guild Field Rep: "Love your honesty Al ... but just wanted let you know that I have five more I could let you have at 25% off"
Al: "What is there about 'I hate these C models ... I can't give them away' that you don't understand?"

For whatever reasons, they didn't sell the good ones so no point it fixing the bad ones - that had to have been sitting around in Tacoma long before they closed the place - and take a reduced gross margin and increased warranty risk. Not saying there weren't time constraints, am saying that if you can't sell warranted guitars, there wouldn't be any point in refurbing blems. The boyz in the front office singing Take that thing right outta here ...
 

adorshki

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capnjuan said:
Al: "Cheez Guild, I really hate these C models ... I can't give them away :evil: "
Guild Field Rep: "Love your honesty Al ... but just wanted let you know that I have five more I could let you have at 25% off"
Al: "What is there about 'I hate these C models ... I can't give them away' that you don't understand?"
Why I got out of retail..... :lol: :lol:
 

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capnjuan said:
Hi Al; of course this is all conjecture and one thing that never has been clear is at what point did FMIC decide to close Tacoma; the decision didn't happen the day before the announcement. FMIC's real customers aren't the end-users anyway, it's the dealers. Let's say that Al's Guitars had gotten fed up with handling the Contemporary line and Al's wasn't the only dealer who felt that way. If that was the case, then rehabilitating guitars when they couldn't sell the defect-free models (the true overstocks) wouldn't make much sense either.

Al: "Cheez Guild, I really hate these C models ... I can't give them away :evil: "
Guild Field Rep: "Love your honesty Al ... but just wanted let you know that I have five more I could let you have at 25% off"
Al: "What is there about 'I hate these C models ... I can't give them away' that you don't understand?"

For whatever reasons, they didn't sell the good ones so no point it fixing the bad ones - that had to have been sitting around in Tacoma long before they closed the place - and take a reduced gross margin and increased warranty risk. Not saying there weren't time constraints, am saying that if you can't sell warranted guitars, there wouldn't be any point in refurbing blems. The boyz in the front office singing Take that thing right outta here ...

Do we know for a fact that they bombed? I remember trying one a couple years ago and thinking it was pretty hot, I just didn't have extra money at the time.


Also, I don't know if it's the spider thing or not, but for whatever reason, I feel like the Contemporary's are lighter, louder, purer, and clearer than pretty much any other guild I've played...and I'm a Guild nut.


But I've only played a couple contemporarys. New CO-2C on the way, btw. $750 w/DTAR? Are you kidding me?
 

capnjuan

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kittyboy said:
... Do we know for a fact that they bombed? ... Also, I don't know if it's the spider thing or not ... Contemporary's are lighter, louder, purer, and clearer than pretty much any other guild I've played...and I'm a Guild nut.
Hi KB; about all anybody knows for certain is:

1. FMIC closed Tacoma,
2. In 2009, the market was flooded with a large number of 'C' models and a smaller number of Traditional models all stamped 'used'; that is, with no Guild warranty attached,
3. At least some of the graphite neck-block 'C' models were duds, and
4. The graphite neck-block is not used on any current Guild models.

As Kevin Bacon's character says in A Few Good Men: "These are the facts." There are probably industry insiders who could come close to answering your question about whether the C models bombed. But knowing total sales wouldn't mean anything without knowing what FMIC's original sales targets were so any remarks about whether they 'bombed' or not wouldn't be much more than gossip. For example, overheard in a chatroom: "Susie is a Ho."

The following language was lifted from a previous page of this thread and originally taken from an eBay auction for a 'blem' C model:

"I hand pick my guitars from factory closeouts and seconds, selecting only quality instruments. ... Any that had blemishes have been restored by an expert luthier (my emphasis, J) ... They are stamped with a tiny "used" on the back of headstock to prevent dishonest dealers from selling you an instrument claiming it is warranted. What you get is a brand name, quality instrument for a fraction of the cost."

This is a pic of a healthy graphite neck-block:

neckblock01.jpg



This is member Scratch's C model; the subject of this thread (pics at pgs 10 and 11). It isn't clear whether the block wasn't strong enough to withstand the pressure, whether it left the factory in this condition, or whether it was " ... restored by an expert luthier ..." as advertised above.

asstd005-1.jpg



Pic indicating the approximate point of failure ... probably from over-tightening the bolts to correct either or both neck-angle or ski-slope conditions.

neckblock04.jpg



Whenever Guild sells a warranted guitar, it sets aside part of the sales proceeds into a Warranty Reserve account. On the books, it's a contingent liability in the amount of the cash set aside to offset it. So; if they fix a truly blemished guitar, not only does the cost of the repair erode the gross margin, so does the warranty set-aside ... just as it would if the guitar hadn't been repaired. If FMIC's warranty experience with neck-block guitars had been adverse, then the issue of how much to set aside takes on greater significance.

When Tacoma closed, FMIC was apparently ankle-deep in unsold inventory ... whether it was unsold but marketable inventory, factory 'blems' that had failed in-house QA/QC, or come-backers that had been sold but returned ... eh ... these would actually be 'used' guitars. One explanation ... and it's just a theory ... for the 2009 flood of 'blems' (which according to you and others, also included perfectly good guitars) is that they hadn't been able to sell the perfectly good ones and didn't want to repair and go on the warranty hook for the 'blems' .... so they stamped everything in sight 'used' and sold it off on the gray market. With respect to the 'blems', the question would be; why fix it if you can't sell it?'

I personally give FMIC high marks for trying to apply 21st century means and methods to a largely 19th century process. They were trying to achieve manufacturing economies while producing a better-sounding, longer-lasting guitar. As that famous golf-playing luthier Bobby Jones said: "Not every shot lands on the green". :( I hope you get years of pleasure out of your C model; there are a lot of very fine Tacomas out there both Traditional and Contemporarys.
 

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John,
You've done a great job summarizing the subject and your analysis/research is spec on.

To summarize my feelings as the 'unfortunate purchaser', I can offer the following:

1. I knew this was a 'used' aftermarket Guild when I purchased it. My decision to 'pull the trigger' was based on a previous successful 2007 purchase of a Corona-crafted D-25 blem/used. Although advertized as 'used/blem', I could not find even a minor blemish in the D-25. It was absolutely wonderful; in fact, my initial Guild purchase which fueled many Guild acquisitions since. Wish I still had that one...

2. Why did I want a CV-1? I've always liked the incredibly comfortable F-40 body with cutaway. I was unwilling to part with the cash for the first run CV-1's, and when I saw the 'perfect' ATB one listed for a fraction of the 'new retail' price, I made my move. The aftermarket seller was located somewhere in California. He claimed the neck action was better than most new guitars blah blah blah... He also had jewelry, dolls, toys etc. listed on his site. Dead giveaway, and I should have known better. I've purchased many eBay guitars and was previously fortunate never to get burned because I had done my homework. In this case, lust overcame better sense and I jumped quickly thinking someone else would surely beat me to the punch. To make matters even worse, it was clearly stated that the sale was final and no returns would be accepted. All I can offer for a personal excuse here is DUH!...

3. When I received it, it was obvious the guitar had major issues. Per the thread's history it took multiple trips to a very highly skilled luthier before it was made right. Would I give it up now? No... Thanks to Ross the magic luthier, it is now the guitar I had hoped it would be. I have a thinner wallet, but a first run CV-1 guitar marked 'used'. All-in-all, I have about $1700.00 in probably the finest playing used/blem Guild around. If I had it to do over, I'd have paid the bucks up front for a warrantied first run model. Oh well... DUH!

Do I recommend the CV-1? Absolutely! But do your homework...
 

capnjuan

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Hi Kenny; FMIC isn't going to come out with a press release and say: " ... we didn't sell as many C models as we wanted .... we never got our arms around Tacoma QA/QC ... we never got the kinks out of our graphite neck-block ..." but I think most of that is true.

My screwing around with this has been trying to understand the business case for their decision-making ... sentimentally, I was as disappointed as everybody else to see all those blems, as Coastie would say, being 'flogged' on eBay and, to make it worse, by slimy characters.

For the little that it's worth, I personally think your CV-1 is one of the prettiest cut-aways that Guild ever made.

Best, John

ps: How many days now have you been over 100 degs? J
 

Scratch

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capnjuan said:
Hi Kenny; FMIC isn't going to come out with a press release and say: " ... we didn't sell as many C models as we wanted .... we never got our arms around Tacoma QA/QC ... we never got the kinks out of our graphite neck-block ..." but I think most of that is true.

My screwing around with this has been trying to understand the business case for their decision-making ... sentimentally, I was as disappointed as everybody else to see all those blems, as Coastie would say, being 'flogged' on eBay and, to make it worse, by slimy characters.

For the little that it's worth, I personally think your CV-1 is one of the prettiest cut-aways that Guild ever made.

Best, John

ps: How many days now have you been over 100 degs? J

Hi John,
Today will be the 6th over 100 which is a pretty typical SC Tejas summer. August is nearly always the toughest month to get through heat-wise. At this point last year, we were in the final month of a two year drought and before the rains finally returned in mid-September, we had topped the century mark 59 days consecutively. Although the last couple of weeks have been dry, the lake is finally back to normal and no water rationing. I'm guessing by the end of September, we'll have around 10 or 12 at 100 or more this time around. How are you doing in the Sunshine State?
 

capnjuan

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Scratch said:
How are you doing in the Sunshine State?
Hotter than a firecracker. In June, we set records for day-time highs and the number of nights when temp didn't get below 80 degs. In July, we missed the 1942 record for average highs by .1 deg. August probably will be a record-setter too.

Of course it's all relative; it's cooler here than it is there and up the eastern seaboard too but, relative to what our norms are, this has been the hottest summer in quite some time. <smilie for hot and sweaty :wink: >
 
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Hey Scratch, I'm new to the forum: joined to get to this thread. I have a 1 year old CV-1C that I picked up from an out of state guitar store. It was New (not stamped used), had some intonation issues that just got worse. Now can't play it. Repair guys all say it needs a neck reset and the lower bout has a bulge below the saddle! Wondering, with all the issues of Fender possibly not covering this...what is the best way to get this fixed/ replaced/refunded from the seller? :(
 

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acoustic59 said:
Hey Scratch, I'm new to the forum: joined to get to this thread. I have a 1 year old CV-1C that I picked up from an out of state guitar store. It was New (not stamped used), had some intonation issues that just got worse. Now can't play it. Repair guys all say it needs a neck reset and the lower bout has a bulge below the saddle! Wondering, with all the issues of Fender possibly not covering this...what is the best way to get this fixed/ replaced/refunded from the seller? :(

Welcome here acoustic59!

Assuming you are the original owner, the guitar is not stamped "used" and you have the original receipt, Fender should honor the warranty claim. I would bring it to the nearest authorized dealer to initiate the claim. If there isn't one near you, contact Fender's Nashville shop at 480-596-9690 and try to talk to either Bruce Bolen or Thane Shearon. It might take a while to get back (AMHIK). Good luck!
 

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I agree completely, except I don't believe in luck, so I send best wishes instead.
 
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Hi Sandy,
Thanks for the advice. Yes, original owner, have receipt, not stamped used: but I'm not sure this guy was an authorized dealer of Guild. I also had a local guitar store manager/luthier evaluate it and write a letter of evaluation. He states the guitar would be considered a "lemon" in his store due to the neck, bowed top (will need additional bracing), overly heavy construction (it is very heavy), etc.
It is in exact same cosmetic condition as I got it, even the same strings he put on it. I only use lowered tunings, so I didn't screw up the neck. It has lived in its case since I got it (with a humidifier). I'm really looking for some advice on how to get the guitar shop owner to take it back (have not contacted him yet). I have to assume he knew the problems with the instrument and got lucky with having a customer from out of the area (I know, not smart, but I thought a Guild warranty was gold...).
So if any of you good folks have any similar experience getting a lemon returned....I'd appreciate it; especially if it relates to Guild/Fender issues. One reason I'm not just sending it to a authorized Fender repair station is the horror stories from local repairmen/luthiers about Fender screwing customers. I really don't want anymore upset due to this instrument. What, short of small claims court should one do? Thanks for listening.. :|
 

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acoustic59 said:
Hi Sandy,
Thanks for the advice. Yes, original owner, have receipt, not stamped used: but I'm not sure this guy was an authorized dealer of Guild. I also had a local guitar store manager/luthier evaluate it and write a letter of evaluation. He states the guitar would be considered a "lemon" in his store due to the neck, bowed top (will need additional bracing), overly heavy construction (it is very heavy), etc.
It is in exact same cosmetic condition as I got it, even the same strings he put on it. I only use lowered tunings, so I didn't screw up the neck. It has lived in its case since I got it (with a humidifier). I'm really looking for some advice on how to get the guitar shop owner to take it back (have not contacted him yet). I have to assume he knew the problems with the instrument and got lucky with having a customer from out of the area (I know, not smart, but I thought a Guild warranty was gold...).
So if any of you good folks have any similar experience getting a lemon returned....I'd appreciate it; especially if it relates to Guild/Fender issues. One reason I'm not just sending it to a authorized Fender repair station is the horror stories from local repairmen/luthiers about Fender screwing customers. I really don't want anymore upset due to this instrument. What, short of small claims court should one do? Thanks for listening.. :|

Well, I'd say that a year out, you don't really have a chance of returning it to the place you bought it. I think that if you did buy it new, and you still have the receipt, you should have a pretty good case for a warranty claim. Is there an authorized dealer near you? Bringing it to them would probably be a good start. Failing that, I would get on the phone with Bruce Bolin or Thane Shearon (I'd probably start with Bruce; he's the boss there) and explain the situation. Telling them you're a member here (yes, they know about us) can't hurt. If you're pleasant, they should help you out.
 

capnjuan

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Hi acoustic59; sorry to hear about your guitar. If you start back at the beginning of this thread, you'll find that another member posted in with his bad 'C' model and his situation was like yours; not bought from authorized dealer, not factory-stamped 'used', and not accompanied by a mail-in Warranty registration card. He had problems with his and contacted Guild about a warranty claim. They politely told him that they wouldn't fix or replace his guitar.

If the shop sold you the guitar 'as is, where is' and didn't represent that they or Guild would warrant it, I'm not sure you have many options. Guild warranties are extended only to the original purchaser. If there was no card, then there was no way for you to register the fact that you were the original purchaser. In both cases discussed in this thread, our members went out of pocket to have their guitars repaired; one Gent got off light ... the other ... not so much.

Unless the shop represented ... best if in writing ... that they'd stand behind the guitar for some period of time or unless you can show that they knew or should have known that that particular guitar was unfit for the use intended ... I don't see many options. You can write pleading letters ... or you can write dirty letters .... although dirty letters don't really do that much good ... but try to reach the owner of the shop ... without threatening or menacing, give him a chance to do something but otherwise, not really seeing the leverage here. Good luck with your guitar.
 

capnjuan

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acoustic59 said:
... What, short of small claims court should one do?
If you bought the guitar out of state, you may not have the small claims court option. Check with an attorney but state courts in your state are for the citizens of your state. Even if you file and have the defendant served, if they don't want the matter heard in your state's small claims system, they can assert Diversity. The alternative to state circuit or small claims courts is Federal courts but the dollar value of the claim must meet/exceed $15,000 or something in that range.
 
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Hi capnjuan, I appreciate your feedback!

To answer: The store owner said it was new, and that Guild has a limited lifetime warranty and all I needed was the receipt. He led me to believe all was good. He even said all it needed was a setup to fix the intonation issue (I play alot in Dadgad/DropD). It sounded better (with new strings he put on), but at home it got worse fast. The out of state issue for small claims sounds right too.

There is an authorized Guild repair shop in San Francisco (I'm in Eureka) that says I should send the guitar to them with my evaluation letter, and let them plead the case. They look like a very helpful shop, so I guess that is my best option.

If I had an Uncle Vinnie, I'd be sending him out on a road trip to service some knee caps.... :mrgreen:
 

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Just as a sidenote, when I bought my GAD Guild new in August '09 from a local shop that is an authorized Guild dealer, all the case included was a key and a neck allen wrench...no instruction manual, no warranty card. When I subsequently contacted Guild with some questions, after reading the manual on line, they suggested (after reviewinig my serial number) that I register it on line which I did...never heard anything back that it "didn't take" or anything.

You might try doing that to see if it comes back as a reclaimed guitar, then you might have some leverage with the dealer, given what he told you. And if it "takes"...then your warranty may be good!
 

capnjuan

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acoustic59 said:
... If I had an Uncle Vinnie, I'd be sending him out on a road trip to service some knee caps....
... and pay the for gas and cheeseburgers ... :wink: best of luck with your guitar; I hope Guild steps up for you.
 

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capnjuan said:
acoustic59 said:
... If I had an Uncle Vinnie, I'd be sending him out on a road trip to service some knee caps....
... and pay the for gas and cheeseburgers ... :wink: best of luck with your guitar; I hope Guild steps up for you.

I do too, Cap'n. It's definitely the right thing for them to do. When push came to shove they basically did the right thing with my D50, so hopefully they'll show some class here too.
 
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