Be careful with the fret wire, Lono. You may need to replace it, and I think to do that you need to compress the wire with special pair of pliers to pull it out without damaging the fretboard slot. If it needs replacement and leveling, you might consider bringing it to a tech / luthier for that. Frank Ford's website mentions a few diagnostics, but I don't know if he shows how to remove frets or not... http://www.frets.com/FretsPages/Luthier/Technique/Frets/FretTrouble/frettrouble.html