Martin Neck Warranty

[Taylor Martin Guild]

I didn't want this to stay in the other thread because it has nothing to do with Guild warranties.

I just got off the phone with Ron, from the Martin Factory.
I asked him about neck reset warranty.
He told me that every neck reset is looked at individually.
Why is the neck reset needed?
If it is from abuse or neglect, it isn't covered.
If it is due to time or a factory defect, it's covered.
Martins that are over 40 years old are looked at closer because these guitars may have not been properly taken care of like humidity issues etc.
These guitars are requested to be sent directly to Martin and not a Factory Authorised Dealer.

He also stated that a guitar over 40 years old may no longer be in the hands of the origonal owner. It may have been passed down to a family member, which isn't warrented.

I feel that after my conversation with Ron from Martin, there has not been a change in pollicy in reguard to neck resets.
You still have to be the origonal owner and the reason for a neck reset has to be from age or factory defect.

I feel better now.

 

[hideglue]

Re: Martin Nek Warranty

Times are tough... even for the big guys.
I guess we all need to rethink & recoup our financial losses of late.

 

[dapmdave]

Re: Martin Nek Warranty

These policies seem perfectly reasonable to me. But I think that a company like Guild, having changed hands several times in it's relatively brief history (compared to Martin), could hardly be expected to maintain an effective "lifetime" warranty policy.

Dave

 

[davismanLV]

Re: Martin Nek Warranty

Dave, I couldn't agree with you more! Tom in Vegas

 

[Taylor Martin Guild]

Re: Martin Nek Warranty

So the answer for Guild is simple.
Our warranty is good for as long as we the current owners still own the company.
When we sell it to the next owner, all bets are off.
Seems simple to me.

 

[dapmdave]

Re: Martin Nek Warranty

So the answer for Guild is simple.
Our warranty is good for as long as we the current owners still own the company.
When we sell it to the next owner, all bets are off.
Seems simple to me.

Lifetime Warranty: Guitar is warranted for (a) the lifetime of the original owner, or (b) lifetime of the original company. We're good as long as it does not include (c) the life of the guitar.

Simple, indeed!

Dave

 

[twocorgis]

Re: Martin Nek Warranty

So the answer for Guild is simple.
Our warranty is good for as long as we the current owners still own the company.
When we sell it to the next owner, all bets are off.
Seems simple to me.

Lifetime Warranty: Guitar is warranted for (a) the lifetime of the original owner, or (b) lifetime of the original company. We're good as long as it does not include (c) the life of the guitar.

Simple, indeed!

Dave

Way to distill a ten page thread Dave! :lol:

I'm glad I fell into (a); It's great to be alive. 8)

 

[P-E-Z]

Re: Martin Nek Warranty

I was underwheled by Martin Service I own 1 D-28 bought new.......... that in 2004

 

[Taylor Martin Guild]

Re: Martin Nek Warranty

I was underwheled by Martin Service I own 1 D-28 bought new.......... that in 2004

Please explain.

 

[P-E-Z]

Re: Martin Nek Warranty

I was underwheled by Martin Service I own 1 D-28 bought new.......... that in 2004

Please explain.

3 year old guitar told me to bring it to the dealer. Dealer said not covered. Nor buting another Martin

 

[davismanLV]

Re: Martin Nek Warranty

WHAT was not covered?? Could you clarify a little? What was wrong with the guitar? Tom in Vegas

 

[P-E-Z]

Re: Martin Nek Warranty

WHAT was not covered?? Could you clarify a little? What was wrong with the guitar? Tom in Vegas

neck angle was going bad