JohnW63
Enlightened Member
I am not sure exactly what would be reasonable or not, in your case. The one shipped to the dealer was not acceptable. It shouldn't have made it to them in that condition, unless it was damaged in shipping. Talking with Guild and the dealer to get a new one , as soon as they had some to ship, was reasonable, if you didn't want to find one elsewhere, online even. If you felt that you should have gotten some extra out of the deal, like a online store credit, I suppose they could have done that, but...you where out nothing, since they arranged to have a new one shipped to you, but some waiting. You didn't receive the guitar in poor condition. It was halted, properly, by your dealer. I can see how you might like to get something back, to take the sour taste out of your mouth, because the guitar took longer to get in your possession, but I can see Guild's side too. They got you a replacement as soon as they could. They did what they were supposed to do.