I'm not to the level of hate, but I did order a saddle from Guild for my D-20 and it got miss placed by FedEx in the shuffle. Tracking now says "delayed." Not a huge deal, I just wanted an extra on hand before I take a little off the one that is on it now, but I would like to get to it some day.
So this is an update on my FedEx post but it is also about Guild and their great customer service. Now keep in mind all of this is over a $12 bone saddle. So I ordered a saddle because I was going to lower the action on my D-20 and I just wanted a spare in case. I ordered the saddle on the 7th. A day later it ships out via FedEx from Oxnard.
Everything is fine until it gets to Guymon, OK and it stalls there for eight days. So I sent an Email to Guild asking what they think, should I wait, no big deal it is just a saddle, but it isn't moving. So Chris Hall from Guild gets right back and tells me another one will be on the way as soon as they can get it out, USPS this time. So two days later the replacement is on the way and a day after that I get a notice that the first one coming FedEx has some how gone to Ventura, CA. I don't know, it came from California, maybe they called it back some how.
So today the USPS one is out for delivery. I go out to get the mail and an identical package from FedEx is laying on the porch. They both got delivered today, the FedEx one just made a road trip out of it. I Emailed Chris to tell him I got them both and that I could just put return to sender on the one from USPS and send it back. Of course, it's Guild, Chris said to keep it. Pretty nice of them to go to that effort for a $12 saddle.