Good people...

[Qvart]

I don't know if any of you have had experience with this, but thought I'd share it.

I was talking guitars with Danerectal and somehow got on the topic of my '96 S-100 and it's G-string tuner, which is shot. He suggested contacting Grover and said he thought they had a lifetime guarantee. My first thought was that maybe it wouldn't apply to a 13-year old guitar bought off of Ebay. But I figured it wouldn't hurt to email them, so I did. I told them what guitar I had, where I bought it, and what the problem with the tuner was. All I did was ask for some info, and I got this response:

"Geoff; If you send the one tuner back to us with a copy of your “E” mail, we will replace it. Grover Musical Products 3800 Kelley Ave. Cleveland Ohio 44114. Att: Chuck K-"

How cool is that?

I haven't shipped the tuner yet

so we'll see if that goes smoothly too. I'll tell you I'm impressed with a company that responds within 24 hours and honors a guarantee even though I'm not the original owner of the guitar.

Little things like that make a good company, I think. And of course they just got some good free advertising.

On a different topic:

I did some work for my company over the weekend that I wasn't required to do but I knew would help fix a situation that needed fixing. My boss threw me a case of Yuengling and a fifty for it. Sweet.

And we all know about West's efforts to match me up with a git.

It's hard to be cynical lately.

Just though I'd share that.

-G.

 

[jp]

Pretty cool Qvart. I always like to support companies like that. Didn't know they were in Cleveland, and I grew up there. BTW Blue Eagle's a great little shop!

 

[Graham]

Very kewl. Just like using a Craftsman screwdriver as a hammer, er from what I've heard. :roll:

 

[Qvart]

BTW Blue Eagle's a great little shop!

The next avatar will be in honor of Tony's!!!

 

[dklsplace]

That's great! I have a couple Grover locking tuners that seemed to go south quickly. Perhaps I'll contact them as well.

 

[Qvart]

Perhaps I'll contact them as well.

It's worth a shot!

I'm shipping the tuner today if I can get away from work for a few minutes. I'll let you know how the rest of this process goes.

 

[chazmo]

I guess the Grovers aren't the longest-lasting tuners in the world, and I've heard of tuners as recent as 2000-2001 that have given out, but there must be a reason why these guys stay in business -- customer service and loyalty!!!

Good stuff, Qvart!

 

[mad dog]

Qvart:

A timely thread for me, as I'm dealing with another such company. I know firsthand how good Michael Clark's amps are, just found out his customer service is even better. Last month I purchased a used Clark outboard reverb unit from a NY store. It arrived with a noticeable hum and an iffy pot, wasn't really acting right. so I contacted Michael, then sent it down for the master's touch. The unit was built in 1999 ... had a tube rectifier (which surprised me). So I figured it was from early in his production of these things.

They just got back to me. There's a (very reasonable) charge for debug, repair, and that includes return shipping. He also brought the unit up to new spec, which involved swapping in a new PT and OT, rewire for a different rectifier setup, maybe other stuff too. No charge for any of that work. A 10 year old unit, and I didn't even buy it from him new. Amazing.

So to Michael Clark: RESPECT. I think highly of this man, and can recommend him and his products highly.

Michael D.

 

[Qvart]

Qvart:

A timely thread for me, as I'm dealing with another such company.

That beats the hell out of my story! Awesome!

 

[jp]

I experienced the same level of service with Mesa Boogie when my DC-5 got a ghost in it. The sound kept cutting out completely during gigs, which is very unusual for notoriously rock solid Boogies. There was never a pattern to it either. My tech was pretty skilled (now works for Aspen Pittman), but he couldn't find the problem either. I shipped it to Boogie, and apparently, they had a hell of a time finding the flaky connection before they diagnosed it properly. They fixed it up and shipped it back free of charge. I was pretty surprised.

 

[dane]

It’s good to know some company’s still take pride in their name and back it up with excellent service. I only wish other company’s would follow suit.

 

[fronobulax]

fallow suit

Is a "fallow suit" one of those AIG executives who received a bonus for their unproductive attempts to solve the financial crisis that they, themselves, had caused? 8)

 

[JerryR]

No, probably what they spent their bonus on. 100% silk with extra wide pinstripes :mrgreen:

 

[dane]

I did it again...sorry all, It should have read follow. A bit embarrassing.

 

[jp]

I did it again...sorry all, It should have read follow. A bit embarrassing.

It's okay. I know I've made my share of mistakes. And you have an excuse because you're in lush farm country.

 

[fronobulax]

I did it again...sorry all, It should have read follow. A bit embarrassing.

Not to worry. I was amused and hope you didn't take it personally. I make my share of errors, at least when I have to use IE 6 to post.

 

[Qvart]

I'm shipping the tuner today if I can get away from work for a few minutes. I'll let you know how the rest of this process goes.

Red is off the DL!!!

Before:

After:

I shipped it on Tuesday 3/31 and received the replacement tuner today 4/4.

How's that for some turn around!

Awesome.