Qvart
Senior Member
I don't know if any of you have had experience with this, but thought I'd share it.
I was talking guitars with Danerectal and somehow got on the topic of my '96 S-100 and it's G-string tuner, which is shot. He suggested contacting Grover and said he thought they had a lifetime guarantee. My first thought was that maybe it wouldn't apply to a 13-year old guitar bought off of Ebay. But I figured it wouldn't hurt to email them, so I did. I told them what guitar I had, where I bought it, and what the problem with the tuner was. All I did was ask for some info, and I got this response:
"Geoff; If you send the one tuner back to us with a copy of your “E” mail, we will replace it. Grover Musical Products 3800 Kelley Ave. Cleveland Ohio 44114. Att: Chuck K-"
How cool is that?
I haven't shipped the tuner yet
so we'll see if that goes smoothly too. I'll tell you I'm impressed with a company that responds within 24 hours and honors a guarantee even though I'm not the original owner of the guitar.
Little things like that make a good company, I think. And of course they just got some good free advertising.
On a different topic:
I did some work for my company over the weekend that I wasn't required to do but I knew would help fix a situation that needed fixing. My boss threw me a case of Yuengling and a fifty for it. Sweet.
And we all know about West's efforts to match me up with a git.
It's hard to be cynical lately.
Just though I'd share that.
-G.
I was talking guitars with Danerectal and somehow got on the topic of my '96 S-100 and it's G-string tuner, which is shot. He suggested contacting Grover and said he thought they had a lifetime guarantee. My first thought was that maybe it wouldn't apply to a 13-year old guitar bought off of Ebay. But I figured it wouldn't hurt to email them, so I did. I told them what guitar I had, where I bought it, and what the problem with the tuner was. All I did was ask for some info, and I got this response:
"Geoff; If you send the one tuner back to us with a copy of your “E” mail, we will replace it. Grover Musical Products 3800 Kelley Ave. Cleveland Ohio 44114. Att: Chuck K-"
How cool is that?
I haven't shipped the tuner yet
Little things like that make a good company, I think. And of course they just got some good free advertising.
On a different topic:
I did some work for my company over the weekend that I wasn't required to do but I knew would help fix a situation that needed fixing. My boss threw me a case of Yuengling and a fifty for it. Sweet.
And we all know about West's efforts to match me up with a git.
It's hard to be cynical lately.
Just though I'd share that.
-G.