Neal
Senior Member
So, I sold my F-50R last week, with a 7 day return offered so the buyer could try it out. He decided not to keep it and sent it back to me via USPS.
Delivery was attempted last Friday. I was not home, so the carrier left a pink delivery notice in my mailbox.
I tried to pick it up at the post office the following day, but arrived after their 2 pm Saturday closing. I notified the buyer of the delay.
Today, I went on my lunch hour to pick up the guitar, and the USPS employee told me that I had already picked up the package...uh, no.
I had the pink slip in my hand. On the back, it requires the signature, printed name and address of the package owner, and the presentation of their photo ID, in order to release the package.
Somehow, that did not prevent a USPS employee from giving the wrong package (my guitar!) to the wrong customer. So far, that customer has not come forward to return the guitar.
Neither the front-line USPS employee who "helped" me, nor their supervisor with whom I insisted to speak, had a clue what to do next, other than to "talk to the Postmaster" and call me later. No call was forthcoming this afternoon.
I found the email address of the Postmaster online, and sent her an email documenting the situation to establish a paper trail. No response yet.
Two questions:
1. Has this ever happened to any of you?
2. What would you do if you were me?
I have assured the buyer that he will be compensated. It is definitely not his fault.
Delivery was attempted last Friday. I was not home, so the carrier left a pink delivery notice in my mailbox.
I tried to pick it up at the post office the following day, but arrived after their 2 pm Saturday closing. I notified the buyer of the delay.
Today, I went on my lunch hour to pick up the guitar, and the USPS employee told me that I had already picked up the package...uh, no.
I had the pink slip in my hand. On the back, it requires the signature, printed name and address of the package owner, and the presentation of their photo ID, in order to release the package.
Somehow, that did not prevent a USPS employee from giving the wrong package (my guitar!) to the wrong customer. So far, that customer has not come forward to return the guitar.
Neither the front-line USPS employee who "helped" me, nor their supervisor with whom I insisted to speak, had a clue what to do next, other than to "talk to the Postmaster" and call me later. No call was forthcoming this afternoon.
I found the email address of the Postmaster online, and sent her an email documenting the situation to establish a paper trail. No response yet.
Two questions:
1. Has this ever happened to any of you?
2. What would you do if you were me?
I have assured the buyer that he will be compensated. It is definitely not his fault.
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