Rough Reverb Ride

Guildedagain

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Accepted an offer on a guitar, over $500 off, seemed like the guy deserved it if he was going to take care of a guitar I've loved for 20 years.

Over 24 hours after delivery, and not one word, he contacts me to tell me that "he took it to a shop, and the neck has a "ski jump" that can't be adjusted "because the truss rod is maxed out." I've never had to do anything to the truss rod the whole time I've owned it, there hasn't been an issue, in fact the guitar has a dreamy neck and fingerboard, a cut above normal.

The best shop in the whole state he says.

I don't like this shop, they've always had a bad reputation, they've been brought up on forums for trying to pass off a refin as original, not uncommon, but not very impressive either.

I browsed a couple of their ads at the $5k price point, you get zero description of anything, nut width, fret life, etc, etc, you don't need to know.

I've never had a good outcome from someone taking a guitar they just bought, or even pre sale, to a shop. You're not buying a guitar from them, why should they tell you anything good about it?

One went like this before, selling a nice SG, dude wants to take it to his buddy at X guitar store. Guitar was $900. His buddy looks at it, "the neck's f'd up - gee, just like this one - "but I can fix it for $300", so price of guitar instantly went down $300 and I took it in disgust, and left, bad flavor in my mouth.

Back to the lame Reverb transaction, my guy says his first tipoff that something was wrong was "an inability to play harmonics at the 5th fret, due to a bow in the neck".

I'm thinking the harmonic nodes of a string are totally unaffected by the wood underneath, I don't care it if's pretzeled, or propelled.

He says the guys at the shop said the neck had a "ski jump".

After pressing for a description of this "ski jump", he says it's like excess relief under the strings - mind you I just shipped this to Seattle, one of the wettest cities on the West coast - and that "the shop couldn't fix it because the truss rod is maxed out"

I swear that thought of taking a guitar back someone reefed or broke the truss rod on is giving me super high anxiety.


Then dude goes on to insult the guitar "maybe it has a whole bunch of problems" and he's "going to give me a bad Wright up" all his comms are auto corrected like this, and that he's "definitely getting his money back" never actually said one word about shipping back.


I kept trying to get him to tell me that someone was actually tweaking on the truss rod to deem it "maxed out", and he would not answer the question, repeatedly.


Then told me to "stop communicating with me, I'm getting no where with you". Isn't nowhere a word? Nowhere Man, what's wrong with kids these days?


Wow, wow, and wow.


I could give a p00p about the money, I'd take that guitar back in a flash, but I don't even know what they did to it.


Caveat emptor my foot...
 
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Uke

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"an inability to play harmonics at the 5th fret
Doesn't make you feel very confident about the person you're dealing with. Just reading your post makes my stomach knot as well. Never had the stomach to sell online, except CL where I actually meet the buyer in person.
 

richardp69

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What a dick. That's one reason I sell everything with "no returns."
No guarantee that will hold up though Dread. if there's an issue and the buyer wants to push it, it's likely coming back. I'm still a big Reverb fan but in a way they are becoming the old Ebay. The buyer is always right, even when he isn't, and they tyhpically stand behind the buyer rather than the seller. I never really understood that though. The seller is where the sites make their money.
 

Guildedagain

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No transaction = no fees, it is not in their interest to reverse anything.

I wish their Chat worked, but maybe not until banker's hours
 

fronobulax

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I've never had a good outcome from someone taking a guitar they just bought, or even pre sale, to a shop. You're not buying a guitar from them, why should they tell you anything good about it?

I think the analogy is to buying used cars. The advice is always to take the vehicle to a mechanic you trust while you can still back out of the deal. People who have trusted the wrong mechanic have been talked out of the deal because the mechanic was not as objective as hoped and saw an opportunity to sell a different vehicle. But if the mechanic doesn't sell cars or has earned that trust it is still great advice.

There are lessons to be learned from a home inspection in real estate sales. Whether the inspector's findings can block the sale is usually spelled out and the seller at least gets a copy of the inspection in writing.

Is any of this economically feasible for a guitar? Probably not.
 

GGJaguar

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Ugh, sorry the hear that! I've been reading more an more Reverb horror stories so I'm now on a self-imposed Reverb hiatus. I'll stick to the For Sale section here or my local shop. Both always have something shiny to catch my eye. :)
 

jp

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Sorry to hear that, GA. I've only had a few rocky experiences on Reverb, and it invariably turns out to be flippers that do this. I hope you can resolve this amenably.

Before I sold my Strat, I took it for a fresh setup to a luthier who's the go-to guy for a lot of professional touring musicians in town. It played beautifully. After a prolonged back and forth with low ball offers from an inquirer, I stuck to my price, which was an average of the past 6 month sale prices. The buyer finally conceded and bought it, and I ship it.

He started out with the same statement -- the truss rod was torqued up way too tight, which I know wasn't the case. Then he starts having a hissy fit because one saddle had different colored screws. He starts in with absolutely unreasonable demands, and I did offer to buy replacements, which he wanted immediately. I mean really -- all this over $5 in screws. Finally resolved it, after he gave up trying to bully me. Of course, the guitar is immediately up for sale way over my original price.

When I get an offer from a prospective buyer and my instincts say "flipper," I just flat out refuse and hope the sale doesn't happen. Why people choose to be this way, I'll don't know.
 
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Guildedagain

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Had I just not accepted his offer, I wouldn't be here. Huge lesson learned, weed out problem people by sticking to your price.

Dude went crazy on me, say he refuses all comms "I'm getting agro and trying to push him into a confrontation", so I can even talk to him about what they did to it - total deal breaker - or that if he did anything to it, I won't take it back. And we haven't even talked about shipping, and he wanted me to refund him today on Reverb, I had to deny the request and tell Reverb to read the comms to see who's getting aggro.

They've upgraded it to their special team, which will let me know what the h is going on in 5 days, with a solution "agreeable to all parties'...
 

richardp69

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hmmm. I just learned something (not that it's too hard for me to do that since I actually know very little).

Reverb is 5% sellig fee + 3% PayPal or Credit Card fee + a bump fee if you choose to do that.

Ebay raised their final value fee to 5.85% (I wasn't aware of that) up to $7,500 + 3% PayPal fee.

So, Ebay is once again more expensive than Reverb. I don't sell on Ebay anymore but thanks for your post. Now I know.
 

Guildedagain

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Wife is a smart cookie, she says "did you look him up on Facebook?", and I did, and as I guessed, a guy in his 20's, who looks like he has issues and proud of it, works for a Cloud Tech Co - left brained - and is partners with someone who posts pictures of themselves face half covered in blood, with splatter against the wall like they just bit off someone's carotid artery, no thanks.

I need to vet my buyers better.

It's come to that.
 

Charlie Bernstein

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Doesn't make you feel very confident about the person you're dealing with. Just reading your post makes my stomach knot as well. Never had the stomach to sell online, except CL where I actually meet the buyer in person.
I've bought and sold maybe a few dozen things via Reverb. Haven't had problems. I've been cheated or misled at a couple of other online classfieds, but Reverb polices its transactions pretty well. They escrow the money and intervene when there's a problem.

I do give people more than Reverb's default 24 hours to refuse items. A lot of problems take more than a day to reveal themselves.

I like using Craig's, too, but you have to navigate a lot more crackpots there than you do on Reverb, and Craig's buyer pool here in Maine is small.
 

Charlie Bernstein

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hmmm. I just learned something (not that it's too hard for me to do that since I actually know very little).

Reverb is 5% sellig fee + 3% PayPal or Credit Card fee + a bump fee if you choose to do that.

Ebay raised their final value fee to 5.85% (I wasn't aware of that) up to $7,500 + 3% PayPal fee. . . .
And when I compare that to the 25% I'd have have to pay to sell on consignment at a guitar store, it's a great deal.
 

richardp69

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No argument there. You can avoid a lot of hassle like creating the listing, taking and posting pics, answering questions, shipping, getting paid etc. by going the consignment route but you pay for that.

I really don't mind the selling experience so much. I've been lucky and only had to deal with a handful of lousy buyers. I also have made several contacts weho have become repeat customers over the years.
 

mcarter

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Wife is a smart cookie, she says "did you look him up on Facebook?", and I did, and as I guessed, a guy in his 20's, who looks like he has issues and proud of it, works for a Cloud Tech Co - left brained - and is partners with someone who posts pictures of themselves face half covered in blood, with splatter against the wall like they just bit off someone's carotid artery, no thanks.

I need to vet my buyers better.

It's come to that.
Great idea!
 
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