I love when I get good customer service these days because it seems so rare.
Case in point: I'm looking for a $10 co-pay coupon for one of my meds. I call the company. But you can't just talk to a person, you need to wade through all the options. Finally got to speak to an actual person. They said "Sure, we'll send that coupon to your mailing address."
2 weeks later, no coupon. I called them again and let them know I never received the coupon. "Oh, we'll send it right out to your email.'
2 days later...sound of crickets... still nothing. If I had hair, I'd be pulling it.
I'd like to know how that works, or doesn't work in this case.
Case in point: I'm looking for a $10 co-pay coupon for one of my meds. I call the company. But you can't just talk to a person, you need to wade through all the options. Finally got to speak to an actual person. They said "Sure, we'll send that coupon to your mailing address."
2 weeks later, no coupon. I called them again and let them know I never received the coupon. "Oh, we'll send it right out to your email.'
2 days later...sound of crickets... still nothing. If I had hair, I'd be pulling it.
I'd like to know how that works, or doesn't work in this case.