I ordered a dreadnought guitar from Zager. Once I received the guitar and played it, I felt it was too large and wished I had ordered a slim-line model. Having read the reviews, I contacted Dennis about exchanging for another model. I received a response immediately. I asked if I could trade out. In less than two weeks, ( one of which Dennis Sr was I'll ), I sent the guitar back and received a slim model that plays like a dream. The easy play actually means easy play. The skill of Mr. Zager really comes to light when you hold one of his instruments. I would recommend Zager to anyone looking for prompt, fair service and a guitar that feels like it was made just for you.