The finish is pulling away from the top under the bridge of my Westerly D-1212.

[SFIV1967]

...but why was it out of warranty?

I guess due to the limitatons and exclusions:

"Limitations and Exclusions
The following items are not covered by this warranty:..."

Warranty Policy | Guild Guitars

guildguitars.com

Ralf

 

[geoguy]

I don't see anything in that list of limitations/exclusions that would apply in this case.

The finish is peeling, but not due to any of the reasons listed as "exclusions". It is peeling because the bridge is lifting, and a bridge shouldn't be lifting on such a new guitar, IMO.

 

[JRB2U]

I guess due to the limitatons and exclusions:

"Limitations and Exclusions
The following items are not covered by this warranty:..."

Warranty Policy | Guild Guitars

guildguitars.com

Ralf

NOTE: This warranty applies only to Guild instruments purchased and serviced within the U.S.A. Warranties outside these countries are as defined by the authorized Guild Distributor for your country or region, and may vary from the above in terms and/or length.

GUILD GUITARS
1401 Stellar Drive, CA 93033 USA
Phone: 310-586-1180
www.guildguitars.com

 

[geoguy]

Ah, sorry . . . I missed that point. Was focusing on physical issues that might occur with the guitar.

 

[JRB2U]

Ah, sorry . . . I missed that point. Was focusing on physical issues that might occur with the guitar.

Right...he said his guitar doesn't have a serial number also which is strange... but he's in S. Korea...another set of rules i assume.
It's to bad to because for $800.-900. those are really nice sounding, solid wood guitars. I really like the one I have...

 

[adorshki]

NOTE: This warranty applies only to Guild instruments purchased and serviced within the U.S.A. Warranties outside these countries are as defined by the authorized Guild Distributor for your country or region, and may vary from the above in terms and/or length.

GUILD GUITARS
1401 Stellar Drive, CA 93033 USA
Phone: 310-586-1180
www.guildguitars.com

Excellent catch. I think that's a new condition for them maybe a CMG thing?

PS Wonder what city Stellar Drive's in?

 

[JRB2U]

Excellent catch. I think that's a new condition for them maybe a CMG thing?

PS Wonder what city Stellar Drive's in?

In my case CMG emailed me a shipping label today saying box it up and send it...they'll check it out and either fix or give me another guitar, pretty good of them no...I asked if it would be the same model... no answer yet...I'm sort of hoping they repair it the "right way" cuz I like the guitar & it's still mint...The young man I spoke with was very pleasant & I felt he really wanted to help me which is usually rare nowadays... It's all boxed up and ready to go in the morning for the long journey from Michigan to California...

 

[adorshki]

In my case CMG emailed me a shipping label today saying box it up and send it...they'll check it out and either fix or give me another guitar, pretty good of them no...I asked if it would be the same model... no answer yet...

As long as it's still current production (it's still showing on their site) I would expect it to be. In past when a model was out of production an upgrade was actually offered.

Sounds like they're even picking up shipping to them, too? Fender didn't do that. Getting it there was on your dime. But it may because there's nobody reasonably local to you.

I'm sort of hoping they repair it the "right way" cuz I like the guitar & it's still mint...The young man I spoke with was very pleasant & I felt he really wanted to help me which is usually rare nowadays... It's all boxed up and ready to go in the morning for the long journey from Michigan to California...

If it's glued on with Titebond (which I suspect), it's no big deal getting the bridge off. As for lift being somewhat common on 12's, I don't recall Guilds having any greater frequency of actual lift than the 6-ers, but the majority of reports are about domestic builts.

Titebond may be a bigger reason for lifting than string tension. One reason hide glue is the best glue for guitars is that it has the least creep (stretch) resistance of all glues. It actually crystallizes when dry, but the aliphatic resin glues like Titebond don't. So they give more under all that tension.

First heard of GuIld USA using Titebond in New Hartford for neck setting. I was kind of surprised, because hide glue construction was another small detail that made Guilds just a little "better", to me. But Titebond gives the neck setter a bit more working time to get it "just right".

Still, it makes me nervous. Don't know what Oxnard is using.

 

[fronobulax]

PS Wonder what city Stellar Drive's in?

Oxnard. Must have been rhetorical since the zip code answers that

 

[JRB2U]

As long as it's still current production (it's still showing on their site) I would expect it to be. In past when a model was out of production an upgrade was actually offered.

Sounds like they're even picking up shipping to them, too? Fender didn't do that. Getting it there was on your dime. But it may because there's nobody reasonably local to you.


If it's glued on with Titebond (which I suspect), it's no big deal getting the bridge off. As for lift being somewhat common on 12's, I don't recall Guilds having any greater frequency of actual lift than the 6-ers, but the majority of reports are about domestic builts.

Titebond may be a bigger reason for lifting than string tension. One reason hide glue is the best glue for guitars is that it has the least creep (stretch) resistance of all glues. It actually crystallizes when dry, but the aliphatic resin glues like Titebond don't. So they give more under all that tension.

First heard of GuIld USA using Titebond in New Hartford for neck setting. I was kind of surprised, because hide glue construction was another small detail that made Guilds just a little "better", to me. But Titebond gives the neck setter a bit more working time to get it "just right".

Still, it makes me nervous. Don't know what Oxnard is using.

 

[JRB2U]

I was told the F1212 bridges were glued directly onto the poly finish with superglue from a pretty reliable source... and their hard to redo without messing up the finish. This guitar was manufactured in China which I wasn’t aware of until a while after I bought it. Westerly is where I thought it was made by the big tag inside... but way inside on a tiny tag says China... a bit deceiving... but I like it, nice tone.

 

[adorshki]

I was told the F1212 bridges were glued directly onto the poly finish with superglue from a pretty reliable source... and their hard to redo without messing up the finish.

Oh wow, I am surprised. I say that's the biggest reason for the lift, right there.

This guitar was manufactured in China which I wasn’t aware of until a while after I bought it. Westerly is where I thought it was made by the big tag inside... but way inside on a tiny tag says China... a bit deceiving... but I like it, nice tone.

Yep, there was some irritation expressed here when CMG announced that would be the name of their new MIC line, for exactly the reason you describe.

 

[adorshki]

Oxnard. Must have been rhetorical since the zip code answers that

Actually, was serious, since one wouldn't know that unless one looked it up. (EDIT: That's right on their website, was kinda surprised)

 

[JRB2U]

Update on the D-1212; I shipped it to Cordoba 2/26 & they received it about a week later and said they will just send me a new one with a case instead of repairing it and didn't have one in stock but were expecting a shipment sometime in the later part of April...now there saying it will be sometime in June before they get one in to send...I asked if they could give me something comparable or better & I'd make up the difference if needed & he basically said no dice...So, now I'm concerned that if the new one is made the same as the one I sent them, will I have the same problem again in a few years? Time will tell I guess...I presume it's on a slow boat from China!!!

 

[JRB2U]

Just received an email my replacement Guitar is on the way...Go figure...I'm excited for it to get here to see what it looks like...lets hope it's perfect!

 

[JRB2U]

Well, just received the new D-1212 replacement for my older one that the bridge was pulling up, diffidently liked the older one, (probably 8-10 yrs old) better...something don't feel right to me & the sides look way different. It came direct from Cordoba so there was no real setup or very little...action is like 7/32" at the 12th, major neck relief too...it don't have the dual truss rods & feels lighter, could that be the reason? My old one had that DEEP Guild tone...this one not so much, it may need to acclimate , don't know. Still looking at it trying to bond, tomorrow I'm going to give it a major setup maybe a K&K pure mini while the strings are off. I took off the pickguard & think it will stay that way, looks pretty nice without... The fretboard & strings were filthy. I think they cant make these any less without having to charge more but, I don't know maybe I'll just sell it when it's right...

 

[JRB2U]

Here’s the new D-1212...and the older one is much easier to look at imho... what do you think?

 

[geoguy]

Obviously not the same top wood . . . I guess you're not a fan of the stripes?

But to be fair, the new one might need some playing time to sound its best.

 

[JRB2U]

Your absolutely right...I’m sure it will open up with time...the stripes are ok but the sides are stripe free which I find strange...the older one had the stripes on the sides & only minimal on the top, go figure. I wasn’t able to pick anything out & just got what they sent...which was different but I’m grateful they backed up the product, says a lot about a company.

 

[JRB2U]

Ya know this guitar doesn't have the DUAL Truss rods (2) like the older one... it has one DUAL adjusting rod and it's taken every bit of tightening to get the relief to a reasonable amount...I don't believe it can tighten any more, Its perfect now I hope it stays that way...The older, same model guitar had the DUAL RODS (2) & worked like magic. I can't be sure but the older guitar seemed to have DUAL-DUAL adjusting rods, could that be? I live in Michigan with big fluctuations in humidity so neck adjustments are common on all my guitars...and yes I have humidifiers & dehumidifiers but it's still a battle...
The Guitar is really sounding wonderful, still needs a bit of nut filing, sticky strings, depth was perfect but it's playing and sounding great... Sorry for the repetitiveness, just wanted to be perfectly clear.