Cougar
Enlightened Member
I don't know if all of you caught my (somewhat off-topic) comment in The thread High-end Hang Tag where I complained about a reverb sale, saying:
Well, I finally heard back from reverb. They did arrange a $100 refund with the buyer, but reverb went on to say that Reverb is covering that cost for you. So my faith and respect for reverb is fully restored! This is the second time I've had an unhappy buyer from reverb (unreasonably so), and reverb has come through and made all parties happy. I don't currently have any more sales planned, but if I did, I'd have no reluctance in putting it up on reverb. They've always been fair with me!
"The never-ending story of the sale of my Martin GPC12PA4 is ongoing. The buyer was originally happy with the deal and gave me 5 stars. Then a MONTH later, she claimed that, essentially, it needed a setup, so therefore it was "not as described" and wanted a refund. Say what?! Initially, reverb said since it was a month after she received the guitar, I didn't have to give her a refund, and I surely didn't. THEN, just recently, this whiny chick apparently convinced reverb to order a $100 refund out of my money! You've got to be kidding me! Of course, I responded to reverb saying this was improper and unfair, especially after I had bent over backwards to please this chick in the first place (accepted lower offer, reduced shipping charge by half when she complained about the tax). I haven't got a response yet from reverb, but I'm not real hopeful. They've got my credit card!"
Well, I finally heard back from reverb. They did arrange a $100 refund with the buyer, but reverb went on to say that Reverb is covering that cost for you. So my faith and respect for reverb is fully restored! This is the second time I've had an unhappy buyer from reverb (unreasonably so), and reverb has come through and made all parties happy. I don't currently have any more sales planned, but if I did, I'd have no reluctance in putting it up on reverb. They've always been fair with me!
