guitarslinger
Member
I really really like my new NSBluesbird. And, I especially really really love it with the HB1's installed. But, the guitar had two minor quality control issues when I received it. The first is that one of the set screws in the Tonepros tail piece was missing. The second is that the little nailhead zero indicator near the neck pickup volume knob is also missing. (See the picture.) I notified Guild and after a few days was notified they don't have parts for that guitar yet. They are "checking". On a whim I notified Tonepros a day or so after I contacted Guild. Three days later I had the parts in my mailbox. Now, of course I would expect Tonepros to have this part. And, I appreciate their quick and generous help with this. And, I'm not complaining about the Guild experience yet. I'm just still waiting. I'm just an old guy with OCD ... waiting.
