Glad you finally got this all sorted out. All those things you call disappointing, those are nothing more than adjustments that you do on any new guitar to make it fit your style, nothing to get dissappointed over. Don't look a gift horse in the mouth. It is a beautiful brand new guitar. As far as the case, that strap will stretch out over time. Mine did. Just be careful not to drop the lid getting the guitar out until it does.