AcornHouse
Venerated Member
One of the things I discovered in my upright electric bass build was how expensive orchestral strings are, compared to guitar strings. The bargain set of bass strings that would work for mine was $150 for a set of D’Addario Helicore 1/4 bass strings. One of the warnings i got from the dealer (shout out to Gollihur Music for excellent customer service) was to be careful not to get them twisted when installing or they can get damaged. I don’t know if I inadvertently twisted one when I put them on, but the A string was decidedly dead compared with the others. I contacted Gollihur and we discussed some possible issues. But they also suggested I contacted D’Addario. I did, filling out the request for a replacement, noting in the form that I had had to alter the silk wrap to accommodate my specific design.
They got back to me the next day asking for my address so they could send out a replacement that day, just saying it sounded like a defect. No questions, no mention that I had altered them from factory, just, “No problem.”
I have already been using D’Addarios for most everything anyway, but that’s the way to keep a customer for life.
They got back to me the next day asking for my address so they could send out a replacement that day, just saying it sounded like a defect. No questions, no mention that I had altered them from factory, just, “No problem.”
I have already been using D’Addarios for most everything anyway, but that’s the way to keep a customer for life.