Good Luck, John
I'd send "carbon" copies to each of them, with a cc at the bottom of the cover letter with those names noted.....if each one thinks others are watching.....
And I deeply sympathize with all of your predicaments. There seems to be a national, no make that international, epidemic of non-service.
It's not just Ebay and Paypal.
I bought an MBox 2 a year and a half ago with the hope of recording....so far, just hope. It was supposed to come with ProTools 7. Instead it came with an earlier version with a "free online upgrade".
The catch: the old version requires you to turn off hyperthreading in your so-equipped computer.
Well, after my computers Windows crashed after an unexpected automatic Microsoft update and the antivirus software went to war, and the wonderful Canadian 1-man tech department spent 3 whole days on the phone with me turning it back into a working computer (yes, there are still some companies who give old fashioned service, or at least one), I don't want to alter the computer.
So, I've spent a year and a half trying to get the Mbox mfr to "exchange" the software disc, for the one I should have received in the first place. No response to numerous emails to their customer service dept. Even spoke with the sales staff at NAMM. They said to email customer service :roll:
I'm in the process of trying the snail mail routine right now.
Then, there's a certain guitar mfr whose name starts with r-i-c.....
My 1980 620-12, right after it was set up, decided to self destruct - the tailpiece bracket shattered, fortunately while it was in the case and there were no fatalities. That was about a year ago. My luthier does business with them all the time. Still waiting. No bracket. I spoke to the sales staff at NAMM, Ric is in southern California, NAMM is in southern California, I asked them to bring one with them and I'd BUY it......they couldn't do that. But they said to tell the luthier to call "Kenny". He already knows that. They also told me "Kenny" handles all sales for the entire country....therein lies the problem. Sales, in that large company, is a 1-MAN DEPARTMENT. Emails to their customer service department generate an auto response stating their goal is to respond within 24 hours on a normal business day...define "normal". Maybe Kenny is in charge of that department as well....
Too bad Hans doesn't carry parts for those :lol:
So, it's going to be snail mail for them as well, though I suppose, also being in southern California, I could spend $20 in gas I can't afford and risk a long drive in a 20 year old van to show up at their offices/factory and likely not get past the armed guards....though I could hand deliver the letter to a real live person :idea:
So the real problem, seems to be that everyone has downsized/replaced real live people with automation. And those that are left have no time, let alone incentive, to do anything except the bare minimum to retain their paychecks, which are no doubt minimal as well.
Think about this: Most "managers" hired now are 2 or 3 years out of university....and they hire even younger staff..... :shock: