We haven't had a landline for years, but we still had Xfinity internet and cable tv. We just ditched the cable tv - the stations pretty much all sucked and they were more than 1/2 commercials, and I'm not exaggerating.
So we still have their internet service. If I had called them, we wouldn't even have that. My wife waited 40 minutes on hold (something I would have not done) only to be told she needed to be transferred to the "Customer Loyalty Representative." At this point, I'm losing my mind. Fortunately, after only about a 5 minute hold, the Customer Loyalty Rep came on the phone. From there, it took another 45 minutes to simply cancel the tv service, because this guy was trained to offer every other conceivable option other than cancelling.
I am actively searching for an alternate provider. Stuff like this drives me nuckin' futs!
So we still have their internet service. If I had called them, we wouldn't even have that. My wife waited 40 minutes on hold (something I would have not done) only to be told she needed to be transferred to the "Customer Loyalty Representative." At this point, I'm losing my mind. Fortunately, after only about a 5 minute hold, the Customer Loyalty Rep came on the phone. From there, it took another 45 minutes to simply cancel the tv service, because this guy was trained to offer every other conceivable option other than cancelling.
I am actively searching for an alternate provider. Stuff like this drives me nuckin' futs!