Al I would think the saddle which is trivial to me would be considered routine maintenance item.
Right, was just answering what he said he was told by Oxnard:
"I emailed Guild and got the 'Each saddle is hand made for each instrument', just buy a saddle and have a Luthier carve a new one".
"OTOH", if it was chipped on arrival
I'd be asking for a new one too, if it was supposed to be a new-with-warranty instrument.
The crack on the other hand is a manufactures defect / construction or possibly a impropery cared for as you mentioned humidity issue by either dealer or manufacturer . This issue should be warrantied .
He mentioned he had it a month before it happened.
That's why I said "questionable".
If the it was registered done on time.
Registration was never a condition of warranty, I suspect it was used for marketing purposes more than anything else.
Sure it might help prove your purchase date w-a-a-ay down the road (assuming, for example, Cordoba still owns Guild if you eve need to file for the F55...), but after I registered my D40 I started getting emails from Fender for contests, promotional giveaways, etc. (Didn't have email when I got the other 2).
I’m not sure if warranties are transferable?
Nope, never.
And "Lifetime" means for the life of the company as it existed when you bought it.
All my warranties were underwritten by Fender.
Cordoba only guaranteed to honor warranty on NH built items for original owners.
Anything else is at their discretion, which to be fair they have honored in a couple of exceptional cases I know of.
So in my case I'm assuming I'm SOL unless Cordoba elects to honor the bridge lift warranty on my F65ce.
THAT's a workmanship issue. ***
Assuming I want to entrust them to it, and the guitar to being shipped.
Because last time I checked there were no authorized repair providers
who actually did the work in their shop within about 60 miles of me.
Which translates to around an hour and a half
minimum of driving around here.
We still don’t have all the info in the right order to be of better help fo Coleman until we get it .
In any case it's still moot because it sounds like he didn't bother to pursue a warranty claim and just proceded to get the repair done.
As far as I can tell from memory (my paperwork's at home with the guitars), their warranty policy is identical to what it was when I got my D25 in '96, outlined on their website:
http://guildguitars.com/warranty-policy/
That system required getting the guitar inspected by a factory authorized service center who then submitted their findings to Fender (or Cordoba), who would then promise to reimburse the service center for repair. Or in the case of MIC product, most likely replacement since it was already discovered by Fender to be cheaper in most cases than actually trying to repair an instrument.
Even though it’s a solid top I’m very surprised with a poly finish on it that it cracked why ? Well just never seen it before and I thing it has a stronger bond to the wood the NCL but I can’t prove that . Lol
Not trying to imply neglect or ignorance on Coleman's part but how's the factory supposed to know he didn't hang it right over a hot air heating duct?
For that matter I don't know how a luthier's supposed to be able to tell, either, I always assumed there would be tell-tale signs of such neglect on inspection.
And I assume the poly's thin enough to have given way when top cracked.
Ha ! There ya go Al I gave ya something to do lol
Yeah, well somebody's gotta do the heavy lifting around here... :tongue-new: :glee:
***Confirmed by their auth. svc. center here in San Jose, when guitar was only about 5 years old.
But they recommended watch and monitor due to potential need for finish touch up as part of process, which had become problematic in CA. (NCL restrictions)